Shipping policy
📦 Shipping Policy – U.S., Canada & Puerto Rico
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please allow additional processing time during high-volume periods (e.g., holidays, new product launches).
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2. Shipping Rates & Delivery Estimates
|
Region |
Standard Shipping |
Expedited Shipping |
Estimated Delivery Time |
|
United States |
Calculated at checkout |
Available at checkout |
3–7 business days |
|
Puerto Rico |
Calculated at checkout |
Available at checkout |
5–10 business days |
|
Canada |
Calculated at checkout |
Available at checkout |
7–14 business days |
3. Carrier Partners
We ship with trusted carriers including:
• USPS
• UPS
• FedEx
• DHL (International/Canada)
4. International Shipping to Canada
Customs, duties, and taxes are not included in the shipping price. These charges are the responsibility of the recipient and may be due upon delivery.
Please check with your local customs office for more information on potential charges.
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5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.
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6. Shipping Restrictions
• We currently only ship to the U.S., Puerto Rico, and Canada.
• We do not ship to P.O. Boxes in Canada at this time.
• Some items may be restricted due to regulations or carrier limitations.
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7. Lost, Delayed, or Damaged Orders
If your order is delayed or appears lost, please reach out to our support team at fortevitalis@gmail.com.
If your order arrives damaged, contact us within 7 days of delivery with photos and order details so we can resolve the issue quickly.
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8. Returns & Exchanges
For more information, please view the return policy
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Questions?
If you have any questions about your order or our shipping policy, feel free to contact us at fortevitalis@gmail.com